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This session is focused on the importance of maintaining confidentiality and privacy in the Listening Ear Framework. The facilitator may provide guidance on ensuring that personal information is protected and managing situations where confidentiality is compromised.

This session focuses on providing immediate support and assistance to individuals in crisis. The facilitator may guide how to recognise when an individual is in crisis, assess the situation, and provide support until professional help arrives.

This session is focused on how cultural factors may impact an individual's mental health and well-being. The facilitator may provide information on how to be culturally sensitive and respectful when working with individuals from diverse backgrounds

In this session, volunteers will learn about the importance of self-care and strategies to prevent emotional exhaustion. The facilitator may guide how to recognize signs of burnout and how to practice self-care techniques such as mindfulness, meditation, and physical exercise

In this session, volunteers will learn about common mental health challenges such as anxiety, depression, and trauma. The facilitator may provide information on the signs and symptoms of these conditions and how to recognise when an individual may need additional support.

This session focuses on providing information and referrals to individuals seeking additional support. The facilitator may provide guidance on identifying appropriate resources, making referrals, and following up with individuals to ensure they have received the help they need.

The S.C.O.U.T. model fulfils two needs:

• Get the conversation going (this is done in S.C. steps)
• Gather enough information to determine the next steps(this is done in O.U.T. steps)